Privacy Policy

1. Introduction

At Clipora, Inc. ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us when you:

• Create an account or use our Service
• Subscribe to our paid plans
• Contact us for support or feedback
• Participate in surveys or promotional activities
• Upload content to our platform

This information may include:

• Email address and username
• Payment information (processed by Stripe)
• Profile information and preferences
• Content you create (videos, images, stories)
• Communication records with us

Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Analytics data (story views, click-through rates, user interactions)
• Cookies and similar tracking technologies
• Log files and technical information

Third-Party Information

We may receive information about you from third-party services:

• Authentication providers (Clerk)
• Payment processors (Stripe)
• Video hosting services (Mux)
• Analytics providers

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Process your stories and content
• Enable video streaming and hosting
• Provide customer support
• Process payments and billing

Analytics and Insights

• Track story performance and engagement
• Generate analytics reports for your content
• Understand user behavior and preferences
• Improve our Service and user experience

Communication

• Send service-related notifications
• Respond to your inquiries and requests
• Send billing and account information
• Provide updates about new features (with consent)

Legal and Security

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our Terms of Service
• Protect the security of our Service

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To provide our Service and fulfill our agreement with you
• Legitimate Interest: To improve our Service, prevent fraud, and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

Service Providers

We share your information with trusted third-party service providers who help us operate our Service:

• Clerk: User authentication and account management
• Stripe: Payment processing and billing
• Mux: Video hosting and streaming
• Vercel: Website hosting and infrastructure
• Redis: Data caching and performance

Public Information

The following information is made publicly available by design:

• Your username and public stories (at clipora.bio/@username)
• Content you choose to publish publicly
• Basic profile information visible to story viewers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms
• Respond to claims of intellectual property infringement

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Industry-standard security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Until you delete your account or we terminate it
• Content: Until you delete it or your account is terminated
• Payment Data: As required by law and for dispute resolution
• Analytics Data: Aggregated data may be retained indefinitely
• Support Records: Typically 3-7 years for quality and training purposes

When you delete your account, we will delete or anonymize your personal data, except where retention is required by law.

8. Your Rights and Choices

Access and Control

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

Account Management

You can manage your account and privacy settings:

• Update your profile information in account settings
• Control what information is publicly visible
• Delete your stories and content at any time
• Cancel your subscription and delete your account

Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in emails
• Updating your preferences in account settings
• Contacting us directly at team@clipora.app

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze usage patterns and improve our Service
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

For more information about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers through:

• Adequacy decisions by competent authorities
• Standard contractual clauses approved by the European Commission
• Appropriate technical and organizational measures
• Certification schemes and codes of conduct

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13, we will take steps to delete such information from our systems promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, please contact us at team@clipora.app with "California Privacy Request" in the subject line.

13. European Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). For detailed information about your GDPR rights, please visit our GDPR Rights page.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last updated" date at the top of this page
• Send email notifications for significant changes
• Obtain consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: