GDPR Compliance
Your rights under the General Data Protection Regulation
Introduction
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It strengthens and unifies data protection for individuals within the European Union (EU) and the European Economic Area (EEA).
At Clipora, Inc., we are committed to protecting your personal data and respecting your privacy rights under GDPR. This page explains your rights and how we comply with GDPR requirements.
Legal Basis for Processing
Under GDPR, we must have a legal basis for processing your personal data. We process your data based on:
Contract Performance
Processing necessary to provide our services, manage your account, and fulfill our contractual obligations.
Consent
For marketing communications, non-essential cookies, and optional features where you've given explicit consent.
Legitimate Interest
For security, fraud prevention, service improvement, and analytics that benefit both users and our business.
Legal Obligation
When required by law, such as financial record keeping, tax compliance, and law enforcement requests.
Your GDPR Rights
Under GDPR, you have several important rights regarding your personal data:
Right of Access
You have the right to request a copy of your personal data and information about how we process it.
How to exercise: Email us at team@clipora.app with "Access Request" in the subject line.
Right of Rectification
You can request that we correct inaccurate or incomplete personal data.
How to exercise: Update information in your account settings or contact us to correct data we cannot change directly.
Right of Erasure ("Right to be Forgotten")
You can request deletion of your personal data in certain circumstances.
How to exercise: Delete your account or contact us for specific data deletion requests.
Right to Restrict Processing
You can request that we limit how we process your data in certain situations.
How to exercise: Contact us with specific restrictions you'd like to place on your data processing.
Right to Data Portability
You can request your data in a structured, machine-readable format to transfer to another service.
How to exercise: Request a data export from your account settings or contact us for comprehensive data portability.
Right to Object
You can object to processing based on legitimate interests, direct marketing, or profiling.
How to exercise: Use unsubscribe links in emails or contact us to object to specific processing activities.
Rights Related to Automated Decision-Making
You have rights regarding automated processing and profiling that significantly affects you.
Note: We do not currently use automated decision-making or profiling that significantly affects users.
How to Exercise Your Rights
Contact Our Data Protection Officer
Email: team@clipora.app
Subject Line: "GDPR Request - [Type of Request]"
Response Time: Within 30 days (may be extended to 90 days for complex requests)
Information to Include
When making a request, please include:
- Your full name and the email address associated with your account
- A clear description of the request you're making
- Any specific data or processing activities you're concerned about
- Proof of identity (to protect against unauthorized requests)
- Your preferred method of receiving our response
Verification Process
To protect your privacy, we may need to verify your identity before processing requests. This may involve:
- Confirming details about your account
- Requesting additional identification documents
- Sending verification emails to your registered email address
International Data Transfers
As our services are provided from the United States, your personal data may be transferred outside the EU/EEA. We ensure adequate protection through:
- Standard Contractual Clauses: EU-approved contract terms with our service providers
- Adequacy Decisions: Transferring data only to countries deemed adequate by the EU Commission
- Technical Safeguards: Encryption and security measures that protect data in transit and at rest
- Vendor Assessments: Regular evaluation of third-party privacy and security practices
Filing Complaints
We're committed to resolving any privacy concerns you may have. If you're not satisfied with our response to your request or have concerns about our data processing practices:
Contact Us First
Please reach out to us at team@clipora.app. We take all concerns seriously and will work to resolve issues promptly.
Supervisory Authority
You have the right to file a complaint with a supervisory authority in the EU member state where you live, work, or where you believe a violation occurred. You can find contact information for EU data protection authorities at:
Updates to Our GDPR Practices
We regularly review our data protection practices to ensure ongoing GDPR compliance. Any material changes to how we handle your personal data will be communicated through:
- Updates to our Privacy Policy
- Email notifications to registered users
- Prominent notices on our website
- In-app notifications for significant changes
Data Protection Contact
Data Protection Officer: Clipora Privacy Team
Email: team@clipora.app
Response Time: Within 30 days for GDPR requests
Languages: English
Office Hours: Monday-Friday, 9 AM - 5 PM EST